Onboarding
Service Initiation & Kickoff, Establish Communications Plan, Remote Access, Test Plan Creation & Validation
ISE Expert as a Service
ModernCyber’s ISE Expert as a Service (ISEEaaS) is designed to supplement your IT Team by providing on-demand access to experts to manage, maintain, and optimize Cisco ISE. This service helps organizations enhance their existing Cisco ISE deployment, ensuring up-to-date deployments and configuration in accordance with industry best practices.
ISEEaaS Benefits
Achieve faster value, reduce risk, and improve security
Leverage your Cisco ISE investment
Keep ISE up-to-date, adopt new use-cases, and optimize the configuration by incorporating current best practices.
Minimize Risk
We leverage a proven test plan methodology for configuration changes and upgrades to circumvent complex issues.
Fill the Skills Gap
Maximize and extend the capabilities of your current IT Team by adding Cisco ISE expertise on-demand.
Predictive Costs
Our predefined services for ISE Upgrades, Patches and Certificate Maintenance are included to limit unexpected operations and management costs.
White-Glove Support
Leverage Cisco ISE hyper-specialists to assist in the planning, design, and implementation of your ISE adoption journey.
Collaborate with Confidence
Work side-by-side with our technical advisors to assist with troubleshooting and provide customer advocacy with Cisco TAC.
Example Service Delivery
The order in which tasks are performed are determined collaboratively during customer onboarding.
Q1
Q1-4
ISE Consulting & Advisory
Following Onboarding, Customers have immediate access to ISE Experts via their quarterly support bucket of hours. Consulting & Advisory Hours can be utilized to plan, design, implement new use-cases, such as supporting a new IoT Device Type in ISE, or optimization of configuration or troubleshooting. Knowledge transfers can be scheduled to train teams on new versions, features, best practices, etc.
Q1
Health Check
The Cisco Identity Services Engine (ISE) Health Assessment analyzes your operational capabilities and deployment effectiveness to provide tailored guidance and maximize the value of ISE in your environment. The health assessment service in short provides a comprehensive review of the Cisco ISE deployment configuration & architecture overall health, stability, and scalability. Our health assessment services will ensure your ISE deployment performs optimally and is compliant with your security policies. It will help you prevent unstable or unexpected behavior that could impact many business-critical and revenue-generating processes.
Q2
ISE Upgrade
The outcome is that your ISE will be running on the latest stable/recommended release and able to help provide full coverage and control of access to network resources.
Q3
ISE Certificate Maintenance
Most PKI certificates must be renewed yearly and this includes ISE Certificates. We work with your team to generate updated certificates and schedule the maintenance to replace/update the certificates on ISE.
Q4
Patch ISE Deployment
Cisco releases ISE patches on a semi-regular basis. These patches contain bug fixes and, when necessary, security fixes (for example, the Heartbleed and Poodle vulnerabilities discovered with SSL). To ensure that bug fixes are applied, security vulnerabilities are plugged in, and the solution works seamlessly, we schedule patch installations during a maintenance window to avoid a temporary outage
Q4
Offboarding
When approaching the end of the subscription term a closeout meeting is held to review a summary of service, all deliverables, and outcomes.